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Darmell (Nutramedic & Cosmetics) is committed to protecting the privacy of its customers, potential customers, loyalty program members and website visitors. All personal data processing operations that take place in the context of the services comply with the local regulations applicable to the protection of personal data and in particular with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 on the protection of individuals in relation to processing of personal data and on the free movement of such data and on the repeal of Directive 95/46/EC (General Data Protection Regulation) and the Act on the Implementation of the General Regulation on Consumer Protection.


(Official Journal of the European Union L 119, 4 May 2016, p. 1, hereinafter: General Data Protection Regulation), which has been in full application since May 25, 2018 in the Republic of Croatia and all member states of the European Union of the Union, as well as the Law on the Implementation of the General Regulation on Data Protection (Official Gazette No. 42/18, hereinafter: the Law), i.e. in accordance with the legal framework for the protection of personal data in the Republic of Croatia and the European Union and the best European practice, the company DARMELL d.o.o. za usluge, Cvjetna cesta 11, 10 000 Zagreb, Croatia, MB05638950 OIB: 81797383386 as the manager of personal data processing of users of its services and customers, has created a Policy on the protection of privacy of service users and customers. The privacy protection policy is a unilaterally binding legal act based on fundamental principles in the processing of personal data, which regulates which user and/or customer data is collected, how such data is processed, and for what purposes it is used. The policy on privacy protection also informs service users and/or customers of their rights in the collection and further processing of personal data, all for the purpose of protecting their privacy in a broader sense.




Personal data is data that can be used to identify or contact a specific person. You may be asked to submit personal information at any time when you are in contact with Nutramedic & Cosmetics or one of its affiliated organizations. Nutramedic & Cosmetics and its affiliated companies may share this personal information and use it in accordance with this Privacy Policy. They may also combine it with other information to provide and improve their products, services, content and advertising. You are not required to disclose any personal information that we may request. However, if you choose to do so, we may not always be able to provide you with our products or services or answer your questions. Here are some examples of the types of personal information that Nutramedic & Cosmetics may collect and the ways in which we may use it:


Types of personal information we collect



We collect your personal information to continuously provide and improve our products and services. When purchasing a product, answering an online survey or applying for a contest, we collect various information, such as your name, mailing address, phone number, email address, contact settings and IP address.


How we use personal data


We process your personal data for the purposes described in the Privacy Policy with your consent, in order to fulfill a legal obligation to which Nutramedic & Cosmetics is subject, or when we believe it is necessary to achieve the legitimate objectives pursued by Nutramedic & Cosmetics or a third party to whom we may disclose that information.


The personal information we collect allows us to inform you about the latest product announcements and upcoming Nutramedic & Cosmetics events. If you do not want to be part of our mailing list, you can unsubscribe at any time by clicking “unsubscribe” at the bottom of each email.

We use your personal information to create, develop, use, deliver and improve our products, services, content and advertising and for the purpose of preventing losses and fraud.

We use your personal data, such as date of birth, to verify your identity, user identification and better selection of your favorite products. For example, we use your date of birth to determine your age.


From time to time, we may use your personal information to send you important notices, such as purchase messages and changes to our General Terms and Conditions of Sale. Since this information is important to the relationship with Nutramedic & Cosmetics, you cannot opt out of receiving it.


We may use your personal data for internal purposes, for example for audits, data analysis and research for the purpose of improving Nutramedic & Cosmetics products and services and communication with clients.

If you participate in a sweepstakes or similar promotional event, we may use the information you provide to help administer the programs.




We also collect non-personal data in a form that does not allow direct association with any specific person. We collect, use, transfer and disclose non-personal information for any purpose. Examples of non-personal data we collect and how we use it:


On our website, we collect data related to user activity. This information is collected and used to help provide you with more useful information and to help you understand which parts of our website, products and services are most useful to you. Aggregated data is considered non-personal data for the purposes of this Privacy Policy.

We collect and store information about your use of our services, including the searches you perform. We may use this information to improve the relevance of the results provided by our services and will not be associated with your IP address. If we combine non-personal data with personal data, the combined data is treated as personal data for as long as it is linked.





This website may use cookies to improve services. Cookies are small files that your browser saves on disk when you visit our website. They help us better understand user behavior, which parts of our website are most visited, and facilitate and measure the effectiveness of our advertisements and web searches. We process data collected by cookies as non-personal data. Advertisements may appear in our newsletters. If you do not want to receive ads related to your interests, you can unsubscribe from that type of ad. Nutramedic & Cosmetics and partners also use cookies to remember your personal data when using the website. Our goal is to make your visit to our website more pleasant and to personalize it. For example, if we know your name, we will be able to greet you the next time you visit our website. Tags allow us to send email messages in a format that users can read and tell us if they have been opened. We may use this information to reduce or delete messages sent to you.




Information about our customers is an important part of our business and it is not our business to trade it. We share personal information only in the following cases and for the purposes described in this Privacy Policy.


Service providers



Nutramedic & Cosmetics shares personal information with companies that provide services such as processing customer orders, shipping products, managing and developing customer data, evaluating your interest in our products and services, and conducting development or customer satisfaction research. We guarantee that these companies protect your data in accordance with GDPR standards. These service providers (logistics, carriers, etc.) have access to personal data necessary to perform their services and are not authorized to use them for other purposes. In addition, they are obliged to process this personal data in accordance with this Privacy Policy and in accordance with applicable laws on the protection of personal data.





Nutramedic & Cosmetics may be required to disclose your personal data, especially on the basis of legal and regulatory provisions in force, in the context of legal proceedings, disputes and / or requests from government authorities. We may also disclose your information if we believe it is necessary for national security, law enforcement, or other public purposes, as well as at the request of relevant legal authorities. We may also disclose information about you if we believe that disclosure is reasonably necessary to ensure compliance with our General Terms of Sale or to protect our activities or other customers. Furthermore, in the event of a restructuring, merger or sale, we may transfer all personal data collected to the relevant third party.




Nutramedic & Cosmetics takes care of the security of your personal data and protects it using various TLS (Transport Layer Security) and HTTPS encryption tools that are used using various SSL (Secure Socket Layer) security certificates. When Nutramedic & Cosmetics stores your personal data, we use IT systems with limited access, installed in premises with physical security measures. If you use a device belonging to a third party, all shared information (including calendar and geographic location) may be transferred to this third party device. Therefore, you are fully responsible for this shared data and we want to warn you about the possible disclosure and dissemination of your personal data in this way.





Nutramedic & Cosmetics allows you to easily update your personal data and ensures its integrity. We keep your personal data for the entire duration of our business relationship. In case of a request for removal or deletion, in accordance with the applicable legal and regulatory framework, the term of keeping your data is five years.




Log in to your account to verify that your contact information is accurate, complete, and up-to-date. We provide access to the data we store. Incorrect data can be corrected or deleted provided that Nutramedic & Cosmetics does not require its retention for legal reasons or legitimate business purposes.





In order to provide you with the most customized services possible, Nutramedic & Cosmetics may collect, use and share precise location data, especially the real-time geographic location of your computer or smartphone. If necessary, location services may use GPS, bluetooth and your IP address, as well as the locations of Wi-Fi access points or other technologies to determine your location. Unless you have agreed otherwise, location information is collected anonymously in a format that does not allow you to be identified.





Our website may contain links to third party websites, products and services. Our products and services may also use or offer the products and services of third parties. Information collected from third parties, which may contain elements such as location data or contact information, is governed by their privacy policies under the GDPR. We will ensure that our partners comply with GDPR regulations.




Keeping in mind that we maintain the security of your personal information, we inform each of our employees about this Privacy and Security Policy and apply an extremely strict policy in this regard within our company. We maintain physical and electronic security measures and backups in connection with the collection, preservation and communication of customer personal information. Our security procedures may lead us to ask for proof of your identity before we can provide you with our personal information. It is important to protect you from unauthorized access to your password and your computers, devices and applications. If you share a computer, you must log out after each use.





As mentioned above, you have the option of providing only certain information, even if certain information is necessary for shopping or using Nutramedic & Cosmetics functions such as customer account, recent orders and invoices, etc. In accordance with the applicable provisions, you have the right to access, modification, correction and deletion of your personal data. If you update your information, we usually keep a copy of the original.




You give us information when:


Search for products and services;

Place an order;

Enter information in “Your account” (by the way, you can have several accounts if you have signed up using different email addresses or different phone numbers);

You talk or communicate with our service after your purchase;

You contact the bass by phone, e-mail, etc.;


You fill out a questionnaire or application form for the competition.


Through these actions, you provide us with information that may include your name, address, and phone number, payment information, age, geographic location, and the names, addresses, and phone numbers of recipients of purchased products.


Information that is collected automatically


Examples of information we collect and analyze:


IP (Internet Protocol) address that connects your computer or other device to the Internet;

Login data, e-mail address, passwords;

The location of your device or computer;

Order histories;


The full URL from our website, including date and time, cookie numbers, products and/or content you viewed or searched for, page response time, download errors, information about interactions on scrolling pages (clicks, mouse movements).


We may also use device identifiers, cookies and any other technology on devices, applications and our websites to collect browsing or usage data or any other technical information for fraud prevention purposes.


Information from other sources


Examples of information we receive from other sources:


information updated by our carriers and other third parties about deliveries and addresses that we use to update our databases, optimize the processing of subsequent orders and enable easier communication;

information about your interactions with products and services offered by our affiliates.




When we receive an inquiry regarding privacy or personal data obtained in response to an access / retrieval request, a dedicated team is responsible for triaging the messages and responding to your specific question or request. If your question is of a broader nature, you may be asked for additional information. All important messages will be answered.



If you are not satisfied with the answer you received, you can forward the complaint to the CNIL. Nutramedic & Cosmetics may periodically update its Privacy Policy. In case of significant changes, a notice will be published on our website with updated Privacy Policy.




For any additional questions regarding the protection of your personal data, we invite you to contact us at the following email address:







You can subscribe to the Nutramedic & Cosmetics Newsletter and choose to be informed at regular intervals about offers from Nutramedic & Cosmetics and/or our partners. You have the option to unsubscribe at any time by clicking on the provided link at the bottom of each newsletter or by sending an e-mail.




When you visit a website, we may place small data files, known as “cookies”, on your computer, which your browser will store on your hard drive. Cookies help us in different ways. We use cookies to allow us to better organize the website or information about our products and to make this information more relevant to your interests and preferences. Cookies remember who visited which pages and advertisements, determine how often certain pages are visited, determine the most popular fields of the website and guide the use of the website in general. We can use the following four types of cookies:





These cookies allow you to browse the website, use its features and save your preferences.




These cookies allow us to measure website traffic and your reactions to the articles we offer you. They enable us to improve the website.





When you browse, the website remembers your settings (username, language, geographic location). This simplifies, facilitates and customizes your browsing experience.




These cookies are used to display ads that interest you. In addition, they limit the number of ad impressions and help us measure the effectiveness of our advertising campaigns.


Most browsers automatically accept cookies, but this is not mandatory. By continuing to browse the website, you accept our use of cookies. If you wish to disable cookies, simply adjust your browser settings accordingly, but you should be aware that by disabling cookies you will no longer be able to create an online account or use all website features.


Below you will find information on how to disable cookies in a specific web browser.




Click on the menu and select “Options”.

Select “Privacy”.

In the History area, select “Never remember history” for the “Retention rules” option.

Set “Accept third-party cookies” to never.

Press OK to close the “Options” window.


Note: After you’ve set everything up, you may find that you can no longer view some websites properly. The solution is to set it to “From visited” to enable third-party cookies from previously visited websites.



Read the Firefox document




Click on “Tools” and then “Internet”

Select the “Privacy” tab, then in the “Settings” section, move the pointer up to block all cookies or down to allow them, then click “OK.”


Read the Internet Explorer documentation




Select the “Customize and manage Google Chrome” icon in the browser toolbar.

Select “Settings”

Select “Show advanced settings”

Under “Privacy” select “Content Settings”

In the “Cookies” section, check “Block websites from placing any data”

Click “OK”



Read the Google Chrome document




From the menu bar at the top, select “Safari” and then “Settings”.

Select the “Privacy” icon

Next to “Block cookies” check “Always”


Read the Safari document



Please note that we do not control the use of cookies by third parties.